At Haoran Co., Ltd , we are committed to providing a seamless shopping experience for our customers. If you are not entirely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:
14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.
Item Condition Requirements: The vase must be unused, in its original packaging, and include all accessories or decorative items (if any). Any signs of damage or alterations made by the customer will void the refund eligibility.
Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defect or shipping error on our part. We recommend using a tracked shipping service to ensure safe delivery.
Refund Processing Time:
Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days in accordance with local laws.
Exceptions to Refund Policy:
Final Sale Items: Certain promotional or discounted vases may be marked as “Final Sale” and are non-refundable.
Customized or Special Orders: Vases made according to specific customer requests (e.g., personalized engravings, custom colors or sizes) are non-returnable.
Damaged or Improperly Used Items: We cannot accept returns for vases that show signs of misuse, breakage, or damage caused during handling after delivery.
For refund requests, please contact our customer service team at support@purevases.com or 852 5679 3157 .
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings related to your orders or transactions.
Order Acceptance & Fulfillment:
We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity. Orders are typically processed and shipped within [X] business days unless otherwise stated at the time of purchase.
Pricing & Payment:
All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes unless explicitly stated otherwise. We accept PayPal, major credit/debit cards, and other secure payment methods. All payments must be authorized and verified before order fulfillment.
Shipping & Delivery:
Shipping times and fees vary depending on your location. Please refer to our Shipping Policy for detailed information. We are not liable for delays caused by third-party shipping carriers, customs processes, natural disasters, or other unforeseen circumstances. Packaging is designed to ensure the safe delivery of delicate vases; however, any damages occurring during transit should be reported immediately for assistance.
Product Descriptions:
We strive to provide accurate images and descriptions of all products. However, slight variations in color, design, or size may occur due to monitor settings, photography lighting, or handcrafting processes.
User Responsibilities:
Customers agree to provide accurate personal information, including shipping and billing addresses, and to ensure that all communications from Haoran Co., Ltd
are received promptly. Misdelivery or lost items due to incorrect information is the responsibility of the customer.
If you have any questions, concerns, or need further assistance regarding our Terms of Service, please contact us:
Email: support@purevases.com
Phone: 852 5679 3157
Address: Unit C, 9th Floor, Yu Hui Court, 37 Chengdu Road, Aberdeen, Hong Kong
Thank you for choosing Haoran Co., Ltd . We value your business and are dedicated to providing you with elegant, high-quality vases and exceptional customer service. Your satisfaction is our priority, and we aim to make every shopping experience enjoyable, safe, and reliable.
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